Technical problems: sales not registered
Folks - we have experienced technical problems in the last 6 hours.
Incoming sales have not been registered. We are investigating.
Sales not registered will be refunded. Please stay tuned, we apologize.
Update:
All IPN requests from paypal went into NIL for 7 hours from 6pm to 1am EST. That happened due to an IP problem on the new servers that we accidentally caused. We have identified our error, improved the security measurements and connectivity setup and do hope that something like that will not happen again.
August 21st, 2008 at 5:29 am
Gotta be kidding me!
I was desperate …
Hope that gives everything ok!
Regards.
August 21st, 2008 at 6:42 am
William, sorry for that. Our support team with Ingo is on it and will refund and answer all the requests in the next 24 hours.
August 21st, 2008 at 6:53 am
I made my purchase at 8:51 pm (U.S. Eastern Daylight Time) August 20. Will I get the email with the download code, or do I just get a refund and have to reorder? (I sent you an email last night also.)
August 21st, 2008 at 9:22 am
I ordered a manual last night. PayPal immediately sent me a receipt, but I never got the email from you guys. After reading your web page, I see that you intend to refund this. My question is, is it safe for me to go ahead and reorder now, or do I need to wait and see if my original order suddenly comes through?
August 21st, 2008 at 12:56 pm
I still have not received a refund from you into my PayPal account. Since the product number I purchased does not exist on your system, and I cannot download the file, I would like a refund.
August 21st, 2008 at 5:27 pm
Customer Service??? can’t find the link. I paid with my credit card three weeks ago and never got a confirmation email… ??? please respond
August 22nd, 2008 at 3:07 am
Folks, we will refund all the missing sales from that timeframe. It is safe to reorder, but we need some time to go through all reported missing files. Please mail to tickets[at]tradebit.com with your order info and give us 48hrs to process the request. Chuck - did you mail to our ticket system?
August 22nd, 2008 at 9:06 am
I sent my purchase info to the only link I could find, your info(at)tradebit.com link. I will resend to tickets(at)tradebit.com. I want a refund, and 48 hours from time of purchase will be in 12 hours.
August 22nd, 2008 at 10:10 am
Chuck, we are almost through with the queue of refunds! stay tuned…
August 22nd, 2008 at 10:21 am
If I reorderd the item how can I be sure it get’s through this time and I actually get an email with the download code? What time do you expect to be through the queue?
August 23rd, 2008 at 4:55 pm
Chuck, if you still got no confirmation email from us, I’d rather expect a general spam filter for our download info.
http://www.tradebit.com/indexNew.php/download/dlcenter
please look here. You can dig up your download info with the Paypal infos you have from the paypal email alone.
February 4th, 2009 at 8:36 pm
we recently tried to download the manual for an Artic Cat 2007 and were unable to completely download the manual. I understand that you are currently experiencing difficulties with the site but would appreciate a response to this problem. I would like to have confirmation when the site is back up and are able to download this manual. I would also like confirmation that I was not charged for this download that I was unable to get. Thank you for you cooperation in this matter.
June 10th, 2009 at 8:46 pm
I purchased a repair manual for a Cub_Cadet 7264 diesel and the manual was not the correct one. I notified Tradebit inc immediately and as of yet have not received any response from them. The repair manual that they supplied is useless to me and now I cannot contact any one from Tradebit inc. is this a scam outfit or what. rcomposto@aol.com. also rcomposto@att.net
June 13th, 2009 at 6:35 am
richard, if you have mailed to tickets(at)tradebit.com with your purchase details and the problem description, I am sure our support will give you a refund. that could take some time, especially over the weekend… if you do not have a refund on sunday, mail me directly with the details to puzzler(at)tradebit.com, ok?
August 4th, 2009 at 6:11 pm
I recieved a receipt from paypal but cannot find my download file.
receipt # 2623-5915-6980-7606
the item that i ordered #2562268
can someone help me with ASAP, time is very important
August 18th, 2009 at 5:57 am
J’ai commandé le 06 août un manuel d’atelier pour suzuki DR 750 S (88-89)
N° de l’objet 4593002 au prix de $ 4,99 USD
j’ai eu 1 email de confirmation Paypal avec le N° de recu : 2132-8878-1886-8413 et le prélèvement bancaire a bien été effetué mais je n’ai toujours pas recu ce manuel !
pouvez-vous me dire où en est ma commande et vais-je la recevoir ?
merci d’avance
October 10th, 2009 at 8:46 pm
same problem. when fixed, re-download, warn me w/ email,thanks…wb