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Publications about popular requests and topics on tradebit

Trouble Ticket System

Due to the increased load on Tradebit, we are currently testing a ticket system. It is an open source system called OTRS (http://otrs.org/) and all incoming mails, which are not privately for myself are now saved as a trouble ticket. It has a nice web interface and single support cases can now be handled by teams.

This should take some load off my shoulders in the next days, so i can focus on new functionality for the platform. It also comes with a nice FAQ-generator and shows you, what questions have been asked most and where the problems are in your software. I hope we can improve Tradebit based on the experience we make with the trouble ticket system.

As soon as we have a serious amount of FAQs together we will publish the links to the solution. You may test it yourself, if you mail a question to us to “tickets(at)tradebit(dot)com” which now creates an open trouble ticket.

This entry was posted on Monday, August 20th, 2007 at 3:10 am and is filed under Misc. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.


2 Responses to “Trouble Ticket System”

  1. Joe Birdsong Says:
    August 20th, 2007 at 6:13 am

    I need a PID number and Mobipocket reader is down for Maintenance. How can i get a PID to download my order #T0708160958221-165a9 Help me

    Joe Birdsong

  2. Administrator Says:
    August 22nd, 2007 at 1:36 am

    Joe, let us refund you! Looks like Mobipocket has real problems with their servers and we have not been notified about the length of that maintenance period!