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The Big Book of Customer Service Training Games - Peggy Carlaw
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(ID 109588041)
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Author: Carlaw, Peggy
Publisher: McGraw-Hill
Illustration: N
Language: ENG
Title: The Big Book of Customer Service Training Games
Pages: 00209 (Encrypted PDF)
On Sale: 2009-11-04
SKU-13/ISBN: 9780070779747
Category: Business & Economics : General

User tags: businesseconomicsgeneralpeggy carlaw

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