What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. what to say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service, including:By a Hare: great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service. Bear with Me: One grizzly bear’s honey shop undergoes an amazing transformation when he discovers a better way to greet his customers.what to say to a Porcupine: When a newly arrived colony of demanding porcupines wreaks havoc on local businesses, readers get a lesson on handling difficult customers in a positive, constructive manner. Each story is followed by a short discussion, illuminating topics from customer relationships to how to motivate a service team. Fun, quick, and constructive, this is a guide for anyone involved in customer service.
Words: delivery mail, delivery service, great service, local businesses, mail delivery, mail service, restaurant service, what to have, what to say, what to when, when to say

Author: Gallagher, Richard
Publisher: Amacom Books
Illustration: N
Language: ENG
Title: What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service
Pages: 00000 (Encrypted PDF)
On Sale: 2008-06-05
SKU-13/ISBN: 9780814410554
Category: Business & Economics : General