ChataTick Help Desk with Live Chat

*** JUST RELEASED IN 2011 ***

ChataTick Help Desk is a PHP/MySQL script that provides your website with help desk and live chat support. Features include unlimited departments and operators, ticket submission, searchable knowledge base, a download area, automated emails, encrypted operator and admin passwords, and support for multiple simultaneous live chats.

Product Features

General

100 percent unencrypted source code, so you can make any changes you want
Remove Powered by ChataTick and replace with your own branding
Encrypted admin/operator passwords
Easy-to-Use Installation Script
Install on unlimited domains belonging to you
Free updates and technical support

Support Ticketing System

Administrator can oversee all support processes
Multiple departments can be created
Multiple operators, each one assigned to one or more departments
Customers can submit support tickets attached to specific departments and automatically assigned to appropriate operator
Anti-spam CAPTCHA entry required on all support ticket submissions
Customers can check status of each of their support tickets
Operators can respond to customer tickets, and close or reopen tickets when necessary
Admin can monitor operator activities, including open/closed tickets, email responses, etc., and intervene when necessary
Automated emails to inform customers, operators and admin about new and updated ticket status
Searchable Knowledge Base to provide customers with troubleshooting techniques and problem solutions
Announcements section to provide customers with updated information on products or other important issue

Live Chat Support

Unlimited operators
Audio and visual alerts when customer initiates chat or responds to operator message
Customer can submit support ticket when operators offline
Choose from several different chat buttons, or use your own
Admin can configure live chat module from Admin Panel
Chat sessions saved for future reference
Customer name and email address saved for future reference
Handle multiple chats simultaneously