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Business eBooks


Take On Change - Joan Hoi

Take On Change offers you a welcome change to the heavy reads common when picking up management books. Instead, what you find inside is abundant but condensed information on organizational change that is easy to follow. Whether you are a captain o......

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Win-win Selling: Turning Customer Needs Into Sales - Wilson Learning Library

Customers buy to meet some kind of need. If you can discover those needs, you make buying easy, and both you and the customer feel satisfied. This Counselor sales approach, used by hundreds of thousands of successful salespeople for decades, start......

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Get-real Selling: Your Personal Coach For Real Sales Excellence - , Michael Boland

The short, pithy chapters of this book distinguish Real Selling from Not-Real Selling. Real Selling says, "My success follows my customer's success." Using a consultative approach, salespeople succeed when they improve the customer's Service to hi......

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Service Excellence @ Novell: Taking Customer Service From Cost To Profit - Nova Vista Publishing's Best P Editors

Ten years ago, Novell's customer service division was pleasing customers. But in a high-impact transformation, the division changed the way it handles customer care. Now it is no longer a cost center: it contributes significantly to Novell's profi......

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Leading Innovation: Creating Workplaces Where People Excel So Organizations Thrive - , Gerry Sexton

It's common to see the word "innovation" in mission statements, but it can't be mandated. By learning how to link innovation to real business needs and tapping into the creative forces of an organization's people, leaders and managers can build an......

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I Just Love My Job!: The 7p Way To Satisfaction At Work - , Brian Durkin

Are you frustrated, burned-out, or bored at work? Ready for changes? If you can match your strongest drives with your job, you feel much more satisfied. And you perform better. But you must know what drives you and the people you must influence to......

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The Brazilian Audiovisual Industry: An Explosion Of Creativity And Opportunities For Partnerships

Designed to meet the need for current, accurate information on the flourishing Brazilian audiovisual industry, the book covers the rapid growth of film and television business, pertinent legislation and data, and serves as an indispensable guide t......

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Marke Und Preis: Spannungsfeld In Der Wertschöpfungskette Der Konsumgüter - Harald Münzberg

Die Konsumgüterindustrie geht in Deutschland wie auch weltweit immer wieder auf eine Berg- und Talfahrt. Mal scheint der Discounthandel zur bestimmenden Vertriebsform zu werden, mal erlebt die Marke eine kaum für möglich gehaltene Renaissance. Das......

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Supply Chain Resilience Management: Is The Japanese Automotive Supply Chain Resilient Enough?: Analysis Of Resilience Capabilities Of Readiness, Respo - Wladimir Wiegel

Since 1980's the Japanese car manufacturing industry has been celebrated as the most efficient car industry in the world regarding production systems and processes. However, on 16 July 2007 this efficiency of the entire Japanese automotive industr......

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XSeller keywords: production, economics, business

Kundenbefragung Im Mercado-center: Marktanalyse Zur Steigerung Der Kundenfrequenz Und Kundenzufriedenheit In Der 'pikanteria' - Susan Hoffmann

Obwohl das 'mercado' in Nürnbergs Norden das einzig größere Einkaufszentrum seiner Art darstellt, reicht die Anzahl der Kunden heute nicht aus, um mit den daraus resultierenden Einnahmen die anfallenden Kosten aller einzelnen 'Pikanteria'-Betriebe......

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The World Trade Organization And The Doha Round 2008 - A Pause Or Breakdown? - Helge-christian Eilers

Nowadays, our economy is signed by the impacts of the globalization which has led to a closer integration of markets around the world. Countries and their companies are taking advantage of foreign markets and their availability of resources in ord......

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Implementierung Eines Qualitätsmanagementsystem s Nach Din En Iso 9001:2008: Für Einen Polstermöbel-hersteller Unter Berücksichtigung Einzelner Marktba - Michael Graner

Nach der Problemstellung der Unternehmung, die im ersten Abschnitt der Arbeit gezeigt wird, schildert das zweite Kapitel die Grundlagen des Qualitätsmanagements, dessen Ent-wicklung und gesetzliche Anforderungen. Im Anschluss daran wird die Quali......

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Entwicklung Und Optimierung Der Supply Chain - Analysiert Am Beispiel Der Lego Gruppe - Larisa Schmidt

Angesichts der weltweiten Wirtschaftskrise und der damit verbundenen, sinkenden Nachfrage, müssen sich Unternehmen aller Branchen wettbewerbsfähiger, flexibler und gleichzeitig kostenreduzierender aufstellen. Die Beziehungen zwischen Herstellern, ......

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Zara - Eine Fallstudie - Alexandra Nima

In der (jungen) Modebranche können kurze Lieferzeiten und ein häufig wechselndes Angebot lebensnotwendig für das Ansehen und den Erfolg eines Labels sein (wie schnell kann ich etwas liefern? Wie schnell kann ich nachliefern?). In einem solchen Fal......

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