Microsoft® Operations Framework (MOF) 4.0 was delivered in 2008 and delivers practical guidance for everyday IT practices and activities, helping users estab......
The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization?s Inf......
To satisfy the changing needs and demands of the business, the design of effective and efficient IT service is a process of balancing among functionality, av......
A Service Transition is effective and efficient if the transition deliver what the business requested within the limitations in terms of money and other nece......
Service Strategy delivers guidance with designing, developing and implementing service management as a strategic resource. The Service Strategy is critical i......
With the growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitu......
To satisfy the changing needs and demands of the business, the design of effective and efficient IT service is a process of balancing among functionality, av......
The "IT Governance based on COBIT" management guide covers the same theory as the ISACA Management Guidelines publication, but it offers detailed information......
Previously known as: ''IT Service Management based on ITIL V3 - A Pocket Guide'' This really popular pocket guide is a quick, portable reference tool desig......
Ziel dieses Taschenbuches ist es eine Kurzbeschreibung der ITIL® V3 zur Verfügung zu stellen. Es soll eine unschätzbare Hilfe für alle Manager und Anwender i......
Officially recommended by EXIN as additional reading for the ITSM based on ISO 20000 course ISO/IEC 20000 is the corporate standard for achieving quality......
Great �fold flat� binding makes it ideal for all training courses! This new title covers all the material found in the ITIL® Foundations Exam. Its 230 pag......
The Van Haren Publishing Bestselling Handbook on ITIL®! The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and......
Das Offizielles Handbuch für ITIL® v3! Dieses Buch ist das klassische Handbuch der Industrie auf dem Gebiet von ITIL geworden. In den Jahren hat dieses ma......
The Van Haren Publishing Bestselling Handbook on ITIL®! Vous mettez en place ITIL au sein de votre organisation ? Vous souhaitez devenir un expert de la ges......
Het best verkochte handboek over ITIL ?Foundations van IT Service Management - op basis van ITIL? is al jaren het toonaangevende boek over ITIL. Het boek he......
The Official Glossary for BiSL (list of terms in English and Dutch) is available as a free download, Click Here Effective management of business informati......
A quick and accessible to a universally adopted standard. This standard is based on ITIL which is also very widely known and used. ISO 20000 describes Servic......
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure ......
Vocalist bassist and songwriter Glenn Hughes is a living breathing personification of British rock and the arc of his career and attendant lifestyle make ......