Never got the download code?

About 10-20% of my buyers complain, that they did not get their download codes. I have been over at puzzlers' place to talk to him about the process and how it is setup.

I can not find anything bad in that process. Missing download codes must be a result of SPAM filters. I will now add a link to the "Missing Codes" page on tradebit to lower the support further.

Just to let you (fellow merchants) know...

Peace!
DrLuv

I have been trying to download a file i bought and i can't figure out how. can someone help me out?

hi, have you tried the "download finder" from the main menu?

[www.tradebit.com]

this data should be in your paypal receipt!

we will also change our mail delivery system for hotmail, gmail, yahoo and some others to avoid the spam filters soon!

ralf

Hello,

I have some items that I am selling and people have been complaining that they never receive the download code from Tradebit.

I have tested it and it's true, but only for certain items.

There are other items that don't have this problem.

What could be the problem.?

Here is an example link to an item:
[www.paypal.com]? notify_url=https%3A//www.tradebit.com/paypal/merchantpaypal.php/21578/ipn &bn=urlservices.tradebit&cmd=_xclick&business= info@dextergordon.com&item_name=+Dexter+Gordon+Solo+-+Have+Yourself+A+Merry+Little+Christmas+(.pdf) &item_number=1948411&custom=tbl1948411&return=http%3A//www.tradebit.com/paypal/mythankyou.php &cancel_return=http%3A//www.tradebit.com/paypal/mycancel.php&amount=3.99 &no_shipping=1&shipping=0&shipping2=0&handling=0&no_note=1&currency_code=USD &submit.x=28&submit.y=19

Please help.



Edited 1 time(s). Last edit at 01/23/2009 05:03AM by puzzler.

On that note, my records show that no sale was completed for certain transactions.

Can you explain this below? The sale was made via Paypal through my site and I have other items set up exactly the same way but they don't all have this problem.

01.04.2008 customer@website.com Completed 0 3.99 USD

An example link is shown in my post above. Please have a look.

Please help!

Almost a year after this posting I think we have improved that process a lot! If you still get sales without an entry on the statistics page, you can be pretty sure something is not right in the button setup!

just to bump this thread up!

ralf

Please do mail us to tickets(at)tradebit.com, if you miss your download code!