Sell your downloads on tradebit! - FAQ - Frequently asked questions

Re: Sell files from your site

john118 — Fri, 10 May 2013 06:57:57 -0500

Thank you, I got some useful tips.

Re: Wednesday payout

briedis — Thu, 08 Nov 2012 03:19:28 -0600

Seems nobody use this forum anymore. Would like to know what is happening with payouts cause i don't get them. Waiting for weeks but nothing.

Re: Sell files from your site

knightslegend — Mon, 09 Apr 2012 14:13:25 -0500

Hi! I know this answer was written awhile ago! I have seen all the video tutorials and I am still confused about how to go about selling a file on my own website (not tradebit subdomain) and not be directed back to tradebit.com. In my admin, on my own website, I have a certain place to add the file to be downloaded, from my computers hard drive. Then I have to give a sample picture and description of the download. So, for instance, I find an mp3 download file I want to sell from tradebit. Can you give me step by step instructions on how to do this? Or another online tutorial? I ususally figure "things" out on my own, but this one has me stumped!!!! I want to make sure I do everything right...everyone gets their money! I also like the idea of the customer being able to listen to each song and buy them individually or as a whole album...how do I do this on my own website? Sorry to be such a bother:)
Thank you...Ellyn

Merchant Payout Status

puzzler — Wed, 10 Aug 2011 17:11:04 -0500

Folks, we are paying out in 2 steps again this Wednesday. The first round goes up to all revenues up to last Friday. The weekend will follow asap. I think we are catching up nicely on the fraud attacks and got some solid indications what happened where and how. Lot of work, will keep you posted! Thanks for being patient!

Cheers,
Ralf

Re: Product listing order questions

pecno1 — Mon, 01 Aug 2011 11:48:44 -0500

Hi there Ralf,

Did you miss my previous post? Also you seem to have missed / overlooked my email. I have mailed you again for the 2nd time, please look into it

Thanks and many regards.

Re: Product listing order questions

pecno1 — Sat, 30 Jul 2011 11:39:38 -0500

Hi Ralf,

That is good news. But, please take into consideration past ratings (overall ratings) as well, not just the newly introduced individual ratings.

Plus, I have already requested in the past and you told you'd implement it, which was: Many bookmarking sites do not accept tradebit URL's, but they do accept tbit.ws URL's. So can you implement tbit.ws to include affiliate ID's as well, so that affiliates can promote our files with their aff. ids in those sites??

Thanks for your attention.

Re: Product listing order questions

puzzler — Sat, 30 Jul 2011 09:49:58 -0500

The rating will take influence in the new release by end of August!

Product listing order questions

puzzler — Fri, 25 Mar 2011 08:59:28 -0500

Folks, I got this question several times in the past weeks: "What is the listing order of products?"

That is quite easy to answer: on the catalog pages, we have a very simple listing process: First of all, we do not list large files for small prices. That makes no sense. If you want to sell a movie for .99 $ and it has 600 MB, we are not interested to create that much traffic for anything below 2.75$. Large files below that "hurting line" are NOT listed or promoted by us in any case. We do not delete them, but why should anyone including the merchant have interest to sell a 600 MB file for 99 cents?

Then the listing process is simple: we do build a cache every 3-4 hours to be faster in the browsing. So very freshly uploaded files are not listed, when you are logged out. That happens, when the cache is build later on.

Standard is: First all products with thumbnails, pictures, a description and sales. The the files with all the infos and no sales then the files without infos and no sales.

The perfect situation to be listed first on tradebit is:

Have a product with a thumbnail picture, a detail picture, a non-duplicate description of at least 2 sentences, tags and at least 1 sale. Then your product will evolve upwards.

Hope that answers that.

Re: Wednesday payout

cheap-store — Wed, 16 Mar 2011 11:16:05 -0500

thanks for the response Ralf,I'll wait for payoneer thats much better to use...

Re: Wednesday payout

puzzler — Wed, 16 Mar 2011 10:14:00 -0500

we can now manually use alertpay to pay out, but that is really just an emergency plan until we got payoneer ready, if that ever happens... too much on the plates right now!

Re: Wednesday payout

cheap-store — Wed, 09 Mar 2011 19:51:59 -0600

Hi is there a next payout method other than paypal? dont give me wrong,i love paypal but i'm just finding out...

Wednesday payout

puzzler — Wed, 09 Mar 2011 12:39:06 -0600

Folks, we constantly receive the question from affiliates and merchants on Wednesdays: "Where is my money?"

Today we have not (yet) paid out. When we say Wednesdays, we mean US west coast time based Wednesdays. We are currently check and confirm the last block of transactions and will be paying within the next 3-4 hours. That varies every Wednesday on the amount of open tickets, chargebacks, etc.

Furthermore: all credit card payments, which landed on your account are paid 2 weeks later. Only the paypal payments of the last week are closed on the following Wednesday. I have create a graphic a while back:

so if the first payment comes in via credit card on a Monday (day 1) this payment will be processed and paid on the Wednesday 2 weeks later (day 17).. if it comes in on a Sunday (day 7), it would also be process on Wednesday (day 17) - means a week of credit card payments is closed on the next Wednesday - 10 days later.

Re: How to prevent corrupted files...

manuals4u — Thu, 24 Feb 2011 21:21:59 -0600

I had 3 customers who complained of this problem, in fact one of them even reversed the transaction.

The last time it happened I decided to verify and download the file myself (in the Edit page you can download your own file). The customer's complaint was correct, it was corrupted because file size was different.

It happens during upload and here's why (this is only from my own experience):

1. During bulk uploads a file may fail to transfer completely but the FTP software may not issue sufficient warning or maybe I failed to notice the warning.

How to prevent: In the Edit page always check the file size. It's a bit smaller than that shown in windows explorer, for example Tradebit will show 11.6517MB but on explorer it's 11.932MB or about 2.3% difference. I still haven't figured out if it applies to all files but it may vary from one OS to another. I suggest take random samples from your uploads and make your own estimates.

2. During publishing I sometimes select a file which is uploading. What happens is that the file, though incomplete will be moved to another directory.

How to prevent: The best way is to start publishing only when all uploads are done. This way you can be sure you are not publishing an incomplete file or to put it another way DO NOT UPLOAD AND PUBLISH AT THE SAME TIME. (sorry for the caps lock)

Another way if you can't avoid publishing and uploading at the same time is to verify which file is done uploading.

And last, avoid the first file in the dropdown list. Usually it's the one uploading.

Hope this helps.

Consumer payment questions for Paypal and Credit Cards

puzzler — Wed, 05 Jan 2011 13:45:32 -0600

All products on tradebit are provided by partners or merchants, who upload their catalog to the site.

If you select a download and pay via the payment options, you get a download code eMailed to the eMail you used. If you pay with Paypal, the download information is sent to that payment email address.

If you pay via credit card directly, we ask upfront for your email address.

Sometimes a typo happens or the eMail you entered is no longer valid. Then you can dig up the sale (if it was successful) on the sale finder page here:

[www.tradebit.com]

on the right side, where is says "Lost the code".

You have to enter the file ID of the product you purchased (which is always part of the URL of the product and also mailed to you by paypal in the receipt).

Please make sure, that our download information did not land in your SPAM folder. That also happens a lot!

If you still can not find the download or something else went wrong: our support staff tries to answer all requests within 24 hours if you mail to tickets(at)tradebit.com...

Payouts, payments, fraud, etc.

puzzler — Mon, 04 Oct 2010 03:58:09 -0500

Because some merchants mailed me with questions about the pay-out and why some of the payments suddenly appear as "Pending" in their statistics:

Very simple - there is a guy out there, trying hard to do credit card fraud on tradebit. Before we payout Wednesdays, we try to find his payments and set them to Pending. The process is quite obvious, but hard to filter automatically. The guy uses open proxies and does 2 things: he creates now merchant accounts and uses products with high affiliate rates.

So for new merchants and new affiliates: payments can be set to pending for up to 4 weeks in order to find fraud. After 4 weeks we will activate the payments again and pay out that money.

But if you have sudden sales of products with high affiliate rates: that could be the fraudster working on your files. Instead of deleting your account, we thought it is better to set questionable payments to "Pending" and see how that behavior develops. We are in close contact with the processing company to track down fraudulent users and there are many things to improve over the next weeks. We are getting better...

Re: Advanced features for Power Users

sting71171 — Mon, 06 Sep 2010 20:21:12 -0500

puzzler Wrote:
-------------------------------------------------------
> The advanced features for Power Users on tradebit
> have to be activated manually by my colleagues or
> myself.
>
> These include:
>
> - EBay Turbo Lister export as CVS
>
> - DRM external tools (PHP available)
>
> - External linking (like you can see in the Games
> section)
>
> If you want these, drop me an email!
>
> Cheers,
> Puzzler

Hi Puzzler,

I would like to have those features activated especially the external links.

Removing Merchants with Cover Scans

puzzler — Tue, 29 Jun 2010 15:06:07 -0500

I have deleted the first merchants who still post cover scans to their files. If you use the logo or the cover of a manufacturer, we will increase deleting speed now - get rid of it!

Re: Using any FTP-Client

puzzler — Wed, 09 Jun 2010 15:49:23 -0500

One thing, that was lost in translation over time: once you uploaded a lot of files, you may use our BULK import method! You can cut+paste import commands out of a table calculation program like Excel to mass import the files in your FTP directory!

Re: Best of 2009 - Questions and postings

puzzler — Tue, 05 Jan 2010 13:21:43 -0600

hi softbank - we will add new payment methods asap! but alertpay is not an option for us at the moment!

cheers,
ralf

Re: Best of 2009 - Questions and postings

softbank — Mon, 04 Jan 2010 13:12:08 -0600

Can you add Alertpay.com as a payment option?

Best of 2009 - Questions and postings

puzzler — Tue, 15 Dec 2009 08:36:13 -0600

Here some snippets of infos, we have added in the past weeks and months:

First, there is a FAQ page for the beginners: [www.tradebit.com] <= here

Then the Google Checkout question:

"An interesting aspect of selling via your own domains is also not mentioned often enough: Selling with Google Checkout!

Once you have setup your Google Checkout ID in the member area of tradebit, you can sell on your own pages with a simple link that looks like:
http : / / www .tradebit .com/indexNew.php/paymentarea/googleCheckoutWithOneItem/[FILE ID] (example)

and gives you a direct payment option via Google Checkout example:
[www.tradebit.com] "

and all the little highlights of 2009:

we went spanish: [www.tradebit.com]

then italian: [www.tradebit.com]

earlier we got the new layout: [www.tradebit.com]

after we got the easy admin: [www.tradebit.com]

introduced some copyright protection methods: [www.tradebit.com]

and besides all that we also imported the actual charts songs just a few days ago: [www.tradebit.com]

That (and many unmentioned things more) was a lot of work for one year and we are in clean up mode now, as you can read on the blog. In January there will be a lot of new things coming for all of us and I will be out of the office for the next days - working from a little hotel room with ocean view to warm up and get some coding done!

Re: Uploading copyrighted stuff

puzzler — Sat, 28 Nov 2009 08:11:41 -0600

hi andry, not yet, but that was requested several times now! let me see, if i can get this configured so that you get some bonus NOT to remove them...

how to remove related files

andrykesuma — Sat, 28 Nov 2009 05:35:29 -0600

can i remove related files on my product link page

Re: Uploading copyrighted stuff

andrykesuma — Sat, 28 Nov 2009 01:57:05 -0600

hi admin

i am very new here, and i still confused about the rules here
should i upload my resell right with my file if i want to sell product here

thanks

Re: Open a Paypal account

puzzler — Wed, 04 Nov 2009 14:58:33 -0600

hi sara,

you only need the IPN if you want to sell on your own domain. We support both:

you upload here and sell in our catalog and we provide you with a button
to take away, where you may exchange the receiver email with your own!

in order to make that work, you can pick up the IPN in the member section, when you change to the POWER ADMIN mode after you logged in:

log in and click on the upper right "easy admin" text then go to SALES -> Paypal config

does that help?

Ralf

Re: Tradebit's direct notification url

slbviral331 — Wed, 04 Nov 2009 20:46:03 -0600

I am using the Quickstart Tutorial, and it says for me to upgrade my PayPal account to activate the IPN. In doing that, my PayPal account is asking for a direct notification url. Where can I find that?
Thanks,
Sara Bartlett

Re: Questions about ebay integration

puzzler — Thu, 03 Sep 2009 12:13:56 -0500

hi, no problem and sorry for the long delay: there are 2 major things to prepare, if you want to enable automated downloads...

first: the IPN is the Instant Payment Notification from paypal - it is a link you enter in your paypal account, so tradebit knows about a sale that came from another domain (ebay in this case)

This means, you have to enter your IPN url that we provide in the power admin section under SALES.... when someone pays you, paypal sends that notification to that URL. It must be the paypal account you have in your profile on tradebit.

second: The name of the auction must be 100% the name you use on tradebit for the product title. When paypal tells tradebit: "hey, we got money for file YOUR TITLE OF THE AUCTION for the RECIEVEREMAIL", tradebit does 2 things...

we look into the files belonging to RECIEVEREMAIL and fetch the file with that YOUR TITLE OF THE AUCTION title... if we find one, it is mailed automatically to your buyer...

does that help?

ralf

Re: Questions about ebay integration

magicalrealistartist — Wed, 02 Sep 2009 16:30:56 -0500

Uh... I feel stupid. And I used to be a techsupport rep! (for cell phones, but still.) OK, what is IPN configuration? And I still don't get it, how do I set up an ebay item so the customer gets an automated download?

I've been selling my book from my ebay store since 2002, and I got tired of having to attach files to an email and send an email every time somebody buys one. Having to send an email means the customer doesn't get the item until the next time I'm on the computer, so it isn't instantaneous like an automated download. So what I want to do sell an automated download. That's why I came to tradebit in the first place, but apparently nobody actually buys anything from here, so I want to try to use ebay's customer base to sell things and tradebit's automated download capability to deliver the product. Which apparently other people are doing, but I have no clue how to do it.

Re: Uploading copyrighted stuff

Anonymous User — Tue, 18 Aug 2009 18:51:07 -0500

Hello,
I am a new user on tradebit. I am concerned about the files that i upload. I am a music artist and i am concerned about the copyright protection of my songs. Can anybody steal my music. Do I got the copyright of my Compositions by uploading to this site? Plz help.

HarryDK

Re: Questions about ebay integration

puzzler — Fri, 10 Jul 2009 05:56:33 -0500

Since ebay limited that feature, we have not worked too much on it. But it should still work:

The best way is the: "same title technique"

- That means you register a file with us.
- You start an eBay auction with EXCATLY the same title (we compare the title for 100% match)
- You configure the IPN value of your paypal email on file with us and eBay (that must match, too)

That should do the trick... I have not tested it in a while and you can email me, when you are trying it... puzzler(at)tradebit.com

ok?

ralf