Sell your downloads on tradebit! - FAQ - Frequently asked questions

Account cancellation (no replies)

puzzler — Mon, 26 Mar 2007 12:58:16 -0500

Hi, if you want to cancel your account, just log into paypal and list your open subscriptions. there should be one to us! Cancel that and everything else is automated.

Design on detail pages... (no replies)

puzzler — Tue, 16 May 2006 07:48:24 -0500

Folks, tradebit tries to solve a lot for you, but the detail pages under tradebit can not be adjusted to individual designs... if you look for a consistent design and process model, we recommend to use the provided buttons for your pages. So you have full control of everything!

Ralf

Can I mix tangible and intangible goods in one basket (no replies)

puzzler — Wed, 25 Jan 2006 12:26:09 -0600

Well, the short answer is: yes!

tradebit will throw an error message on the tangible good and mail it to you, but the rest (download codes) will be generated and mailed out.

Some merchants use it that way and I was thinking about enhancing that feature anyhow. That will happen soon!

We are still on full power with more merchants and more products daily.

I will keep you in the loop!

Cheers,
Puzzler

Anyone lost a session today? (2 replies)

puzzler — Sun, 05 Aug 2007 06:53:34 -0500

I had a feedback from a merchant today, that he looses the session after uploading a file and tradebit tells him: "you are not logged in"...

kind of strange and I was able to see the same message after uploading and leaving the computer for about 1 hour. After I came back and clicked, I saw the same.

Now we are not sure, if we forgot something... anyone with the same problem?

cheers,
puzzler

Question about security... (no replies)

puzzler — Tue, 03 Jan 2006 18:49:50 -0600

Today the following question came in:

Quote

You state that you store the files in a very secure place, but I do not see any sign of ssl, is it possible to get that for your account?

and here what i answered:

We have a certificate for "[www.tradebit.com];
and you can call the regarding username with https, but that is not needed, because:

1. The files (on sale or restricted files) are stored in a place,
which can not be accessed from the web.

2. Payments take place to https/paypal and paypal notifies us
on https as well in the back.

Once you got your download code, it is only valid for 5 downloads or 72 hrs and that also via https....

For safe links you can also use:

instead of e.g.: [music.tradebit.com]

[www.tradebit.com]

which is the same...

Ok?

The files are NOT under the WEB address, they are on a seperate storage computer and are fetched on payment...

Regards,
puzzler

Never got the download code? (6 replies)

drluv — Fri, 23 Jan 2009 22:43:50 -0600

About 10-20% of my buyers complain, that they did not get their download codes. I have been over at puzzlers' place to talk to him about the process and how it is setup.

I can not find anything bad in that process. Missing download codes must be a result of SPAM filters. I will now add a link to the "Missing Codes" page on tradebit to lower the support further.

Just to let you (fellow merchants) know...

Peace!
DrLuv

Revenue posted on homepage? (no replies)

puzzler — Fri, 28 Oct 2005 08:17:47 -0500

Hi folks,

because you asked: the revenue posted on the homepage is just US$, we have a considerable portion of UK pounds and Euros as well, but I do not want to slow down the homepage by that complete calculation...

it is always the last 30 days, so that figure could jump up and down remarkably! Do not be confused :-)

Nevertheless: good to see, that we are used and cruising smoothly!

have a good weekend!
puzzler

Sell files from your site (5 replies)

puzzler — Thu, 24 Aug 2006 07:51:54 -0500

Hi,

another frequently asked question is:

"hello! can i sell mp3s from my webpage withot having to redirect the costumer to a trade bit site ? thanks!"

and our answer is:

yes, that is possible. we offer:

1. a simple paypal payment button for your page

2. a flash player for your page with a "buy" link

3. a little iframe with product info

tradebit is a generic sales system with a very open approach. it has many features, sometimes on the cost of simplicity in the frontend (all the features need buttons :-) ), but our merchants love the independance...

ask, if you got questions,
puzzler

How to prevent corrupted files... (2 replies)

puzzler — Wed, 11 Mar 2009 04:31:42 -0500

David mailed me today, that his customers sometimes got corrupted files after download. This is, what he found out:

Quote

Its me again. Some of my customers are getting a file corrupt error when they download my files because they have to turn off the power saver options so their hard drive does not shut down during download and there is no interruption of download. I usually mail them an email explaining how to fix it and there is no problem.

I am hoping a note can be added asking customers to turn of power saving options and screensavers during downloading larger files.

I think the customers will find this too be a great service.

and right he is, it should be placed here AND in the download code mails and the page!

working on it!

puzzler

Problems with ebay integration - missing codes (no replies)

puzzler — Wed, 05 Oct 2005 08:15:33 -0500

Hey folks,

let me point out the most common error, why download codes are missing if you sold via ebay:

The paypal address in your profile MUST fit the email address you got the payment for. Otherwise it would be too easy to hack!

please go to the profile section in the member are and check, if that paypal email is set right and if not, change the values accordingly so they fit.

ask me, if you got questions...
puzzler

Linking and publishing MP3 files online (no replies)

puzzler — Wed, 21 Sep 2005 05:32:02 -0500

A lot of musicians ask us about embedding their songs on their webpages, and I want to publish one support mail, I wrote yesterday, regarding this question:

If you want to link to your files on tradebit, you got a bazillion possiblities to do so:

[www.tradebit.com]

important is, that you understand, that tradebit is
a very powerful system... because of that a bit complicated
once in a while, but it can do much more than you think :-)

here are some tutorials:

[www.tradebit.com]

you should, by default, offer a lo/fi version of your
song on myspace (creation of that format is available
in the member area) and sell the full quality file...

look at the music site of tradebit:

[www.song-titles.net]

you can create these players in flash or win format,
with the ease of a click, if you want...

understand the basic concept of tradebit:

All files are grouped into virtual groups, though still available on a direct URL, but also available (depending on their file type) with media players, etc.

Each files HAS to be sorted into categories AFTER upload...
watch that movie of uploading, it will give you a good idea!

Hope that helped!
Puzzler

People asked, how to link to their files and music on tradebit (2 replies)

puzzler — Mon, 12 Sep 2005 06:01:35 -0500

Ok folks,

some independant musicians asked us, how they could link to their file on tradebit and I wanted to show you the options you have:

===================================================

You can link in various ways to files (mp3 or whatever), here follow some
examples for 1 file (moody river from the toylanders):

1.) direct http link:

http://www.tradebit.com/usr/thetoylanders/pub/3004/64kbps-moodyriver-roll-and-roll.mp3

2.) link for our listed file (with rating, review, etc.)

http://www.tradebit.com/filedetail.php/48814

(the number at the end is the file id on the system)

3.) counting the downloads:

http://www.tradebit.com/download.php/48813

4.) using the little javascript snippet here, bringing the details to your page:

http://www.tradebit.com/layouts/portable-javascript.php?newprodid=48814

5.) the flash player (you can use the windows media player by switching):

http://www.tradebit.com/layouts/musicstream.php?newprodid=48813&flash=1

I think that is about it... we offer more stuff especially for musicians in the member area...

And that is all I have to say about linking to your files :-)

cheers,
puzzler

Descriptions are NEEDED to be listed! (no replies)

puzzler — Thu, 01 Sep 2005 05:31:34 -0500

I mentioned it serveral times now, and because a lot of people ask, what happened to their files and why these are not listed: in order to be listed in the directory or your subdomain: YOU NEED a description added to your files... at least 5 characters long!

cheers,
puzzler

Finding your URL of your file for linking (no replies)

puzzler — Tue, 30 Aug 2005 03:38:01 -0500

Folks, the standard files should be linked from the outside with the download.php link, if you do image hosting and want a direct URL, that is possible, too!

because you asked:

1.) Upload you stuff

2.) Sort your stuff

3.) Go to the files area and click on "Browse my files" on the left

4.) for the file you want to link: got to the EDIT page

5.) you find BOTH links on top of the page: right click, copy link location!

ok?

puzzler

Creating custom links in the member area (no replies)

puzzler — Sun, 28 Aug 2005 07:00:48 -0500

If something went wrong during your sale and your customer did not recieve a download code, you can manually create a custom link for your file.

You also might create a link with a custom, individual price for a product.

That feature was initially introduced for ebay sales of software downloads, but can be used for any simliar purpose, too!

Mind the attached picture, to get an idea!

cheers,
Puzzler

Uploading and sorting files (no replies)

drluv — Fri, 26 Aug 2005 03:40:15 -0500

hello...

in the last days i have answered some mails from my friends, who I brought to tradebit and some really have simple questions or are not used to work online. for them i have the "one pic says it all" screen shot, see the attached!

peace!
dl

Questions about ebay integration (5 replies)

puzzler — Thu, 03 Sep 2009 12:13:56 -0500

Yesterday an email with questions about the ebay integration reached me - here are some parts which might be of broader interest:

> ...Does the Tradebit integration work for
> ebay Fixed Price Buy It Now?
> I did NOT see your answer.

Yes, ebay is transmitting the auction ID to paypal and paypal is transmitting the auction ID to tradebit.

Tradebit looks into the database, if that auction ID was registered to a product and generates a download code mail, if the minimum price was met.

Just make sure, that you enter PRICE - 1 cent as the minimum price. that should be fine!

> My additional questions on that subject are:
>
> 1. In the "Sales - Marketing Section" it says after an eBay
> auction to
> enter the final price and set to restricted in Tradebit System. Is
> that for Fixed Price also?

The best way is to enter your product in tradebit with the full details, including the targetted price... if you enter an auction now, you take the full details over.

You product is on sale on tradebit AND on ebay on the same time.

The description covers ONLY the old, manual version. In the new version the stuff is automated, once you registered the auction.

> 2. For Fixed Price (Buy It Now) on eBay can we sell an
> unlimited number of
> the same digital item in each auction - OR just one item per auction?

ebay transmitts the SAME auction ID for these "many sales" items and that works. chalmersc is doing that all day...

> 3. In the "eBay Auction Automation Section" It says enter ebay item
> number, set minimum price & expiration. After that is all filled in,
> is there anything else that has to be done for Fixed Price (Buy It
> Now) items after customer pays thru pay pal-----OR is the delivery to
> the customer automatic after that.

You just have to make sure, that the IPN for paypal is set...
see the FLASH video, on how to set that:

[www.tradebit.com]

that is crucial, because paypal sends the payment data to tradebit and our server generates everything for the buyer...
no notification = no interaction...

The rest is automated...

Puzzler

What is that blogger software you use? (1 reply)

puzzler — Mon, 15 Aug 2005 13:13:43 -0500

Another question, which came up, regarding the additional blogging software, that you get with your tradebit account: it is php blogger, especially used for photo blogs and publishing...

it is a very simple piece of software, but let's you go public with some pictures instantly and is very nice for publishing a few holiday pictures or just a little collection of the last party!

check it out!

puzzler

Picture of group invitation (no replies)

puzzler — Tue, 09 Aug 2005 04:33:04 -0500

Hi folks,

the question about group management popped up again today and I created a little screenshot, to show you, how you invite people to your groups.

Please note the attached picture!

Cheers,
Puzzler

New tutorial for the affiliate management (2 replies)

puzzler — Sat, 10 Dec 2005 10:29:20 -0600

On request by a few merchants, I have clicked thru the affiliate side of the merchants and recorded my mouse moves:

[www.tradebit.com]

the last entry!

and further, if you want to promote digital goods, join our merchants here:

[www.tradebit.com]

have fun...

puzzler

Questions from Ed... (no replies)

puzzler — Thu, 28 Jul 2005 16:03:03 -0500

I just got some questions from Ed without a valid email... maybe he will read it here...

Ed, here are your questions, which might be of public interest:

> I will get round to upgrading my account ..honest ;) But i was just
> wandering what are the limitations for the free 20mb account? Is there
> a bandwith limit?

hi ed,

the limit with the free account is:

- no gallery (like [puzzler.tradebit.com])

- no own advertising on subdomain (like [acidfanatic.tradebit.com])
=> you can change texts and colors, but top and side are our ads

- no affiliate program

But that is it! Sell as you like! I cover your costs from the ads around your content!

Puzzler

PS: What are bandwidth limits? :-)

How does the ebay integration work? (5 replies)

puzzler — Mon, 20 Feb 2006 09:08:26 -0600

The integration with an ebay auction and the software you host here on tradebit is managed in the following way:

1. you have a file here on tradebit you want to sell

2. you start an auction on ebay, where you will get an auction ID

3. you put that auction ID here into an input field, assigned to the product on sale

additional information is available in our little PDF overview:

[www.tradebit.com]

ask me, if you need to know more!

puzzler

Next developments, roadmap (no replies)

puzzler — Thu, 14 Jul 2005 03:53:08 -0500

Hi folks,

thanks for all the input and the suggestions. I have gathered a list of things we should improve and enhance in the next weeks.

Please feel free to add to this thread!

Here my priority list:

1.) Solve download mail problems

Seems like 20-30% of mails get lost,
especially verizon does not like our download codes

2.) Affiliate program

The affiliate program works OK, but is still Version 1.0,
we will beautify it and add some functions, membership
in groups should be considered!

3.) Internal notes

Add notes to your files, just you can see...

4.) Reminders

Allow users to get notified, when you upload new files

5.) Cosmetics

On some pages, the links are well hidden :) or the
interface design is not very intuitive...
We want to clarify and improve serveral pages.

That is the plan for the next 10 days, feedback welcome!

Regards
Puzzler

The flash player... (no replies)

puzzler — Tue, 05 Jul 2005 02:17:49 -0500

Some asked us, how to implement the free flash player:

Have you uploaded your mp3 file and assigned a preview?

If you browse your files (once sorted), there is a little "P"
next to every mp3 file, with a link there:

like that:
[www.tradebit.com]

If you "tick" the box "Use flash player", you will get the player
code...

so:

1.) upload MP3

2.) "Browse My Files"

let me know, if you see it or not...

puzzler

Free access for promotion reasons (no replies)

puzzler — Sun, 26 Jun 2005 06:39:59 -0500

Quote

Another question... How can I get a password to give away free downloads for promotion?? like a code so certain people don't have to pay???

Answer:

What you are looking for is a non-public group:

- create a non public group
- with a discount of 100% and
- invite your friends to it!

That functionality can be found in the section "groups"!

cheers,
puzzler

Most asked questions... (no replies)

puzzler — Sat, 25 Jun 2005 05:57:46 -0500

Hello everybody,

one of the most asked questions is: How can I sell files from my own homepage, using tradebit?

Well, we promote it on the homepage and I want to point it out here again:

For each file in the member area you have a little "M" button, which leads you to that page here:

[www.tradebit.com]

where you might create a JavaScript code for your own pages!

That is very easy and you just have to cut and paste that code snippet into the page where you want to have it...

cheers,
puzzler

How many free accounts can I have? (no replies)

puzzler — Wed, 22 Jun 2005 05:42:10 -0500

... is one of the questions people ask.

ONE is the answer. We encourage people to buy a start package, if they need more than 20 MB online storage! Please do not register for more than 1 free account.

ok?
puzzler

Set of questions from musicians (no replies)

puzzler — Thu, 09 Jun 2005 08:37:23 -0500

Here some questions of musicians, which reached us during the last days:

1- How to put my song in download and where i put them?

After signing up, you get filespace and a username and password

You can upload with ANY ftp client (like Fugu on the Mac or WS_FTP on windows, etc.) OR if the Java client works on your machine, you drag and drop the files on the upload page...

2- How the payment will be making?

you register your paypal address with your account and tell PayPal to notify tradebit on a sale (to make it secure):

[www.tradebit.com]

3- In how many time after the downloading, the payment will be making?

After a payment for your product reaches you, a download code is generated and mailed to the buyer.
that download code is valid for 72 hours and can be re-activated by you any time.

4- How many time we have the free the free account of 20 MB?

One time! We would probably not recognize, if you have 3 or 4, but if you have 200, we will see it and would ask your to stop that!

5- Which is your responsability in the event of cheating, virus...?

We are the webmasters of the system. We have to make sure:

a) the system is stable

b) nobody is cheating (on the sales process, if they buy your stuff and distribute it via Kazaar, we can't do anything)

c) the software presented on tradebit is legal

We support as good as we can - errors happen once in a while, but we basically provide a solid service to make sure you are successful -> your success is ours!

Cheers,
Puzzler

Uploading copyrighted stuff (11 replies)

puzzler — Sat, 28 Nov 2009 08:11:41 -0600

Again and again people use the free packages to upload copyrighted stuff to tradebit. We regularly (at least 2 times a day) control the latest uploads and if we find commercial MP3s or adult pictures, we delete it!

If you have commercial songs or films to sell, please be ready to proof that you have the right to do so!

Cheers,
Puzzler

Open a Paypal account (4 replies)

puzzler — Wed, 04 Nov 2009 20:46:03 -0600

In order to sell your digital goods here on tradebit, you need to open a paypal account. If you just want to show pictures or use our group functions for your friends, you do not need PayPal.

Anyhow, having a paypal account is not a bad thing. If you are worried about putting your credit card somewhere, you might consider using PayPal just with your bank account.

If you open a paypal account to sell here, make sure, you use a "business" or "premier" account, in order to get the IPN working (instant payment notification)...

there are no costs involved with paypal!

cheers,
Puzzler