All products on tradebit are provided by partners or merchants, who upload their catalog to the site.
If you select a download and pay via the payment options, you get a download code eMailed to the eMail you used. If you pay with Paypal, the download information is sent to that payment email address.
If you pay via credit card directly, we ask upfront for your email address.
Sometimes a typo happens or the eMail you entered is no longer valid. Then you can dig up the sale (if it was successful) on the sale finder page here:
[
www.tradebit.com]
on the right side, where is says "Lost the code".
You have to enter the file ID of the product you purchased (which is always part of the URL of the product and also mailed to you by paypal in the receipt).
Please make sure, that our download information did not land in your SPAM folder. That also happens a lot!
If you still can not find the download or something else went wrong: our support staff tries to answer all requests within 24 hours if you mail to tickets(at)tradebit.com...
Edited 1 time(s). Last edit at 01/05/2011 02:33PM by puzzler.
