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How to Maintain Customer Relations and Why It Is Important!
1. Good Customer Relationship - Why is it Important?
2. Understanding Your Customers
3. How to Calculate Customer Lifetime Value
4. How to Keep Your Customers Happy?
5. How to Get Your Customers to Say 'Wow!'
6. Proven Methods of Customer Retention
7. The Art of Customer Follow-up
8. Loyalty Marketing Program
9. Promotional Items to Enhance Customer Relations
10. Handling Customer Complaints
11. How to Deal with Difficult Customers
12. Introducing the Seven Deadly Sins of Customer Service
-Detachment
-Inhospitality
-Rudeness
-Attitude
-Ignorance
-Inaccessibility
-Invalidation
13. Customer Relationship Management Software -The Benefits
14. Choosing a CRM Program
15. Customer Service over the Phone
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