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Complaint Management Excellence: Creating Customer Loyalty through Service Recovery - Sarah Cook

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Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.

Author: Cook, Sarah
Publisher: Kogan Page
Illustration: n
Language: ENG
Title: Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
Pages: 00208 (Encrypted EPUB)
On Sale: 2012-05-03
SKU-13/ISBN: 9780749465308
Lib Category: Customer services
Lib Category: Customer loyalty
Category: Business & Economics : Business Communication - General
Category: Business & Economics : Customer Relations


(ID 183169557)

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