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Service Desk and Incident Manager: Careers in IT service management - Peter Wheatcroft

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The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures. This essential guide covers areas such as purpose, required skills and career progression.

Author: Wheatcroft, Peter
Publisher: BCS, The Chartered Institute for IT
Illustration: n
Language: ENG
Title: Service Desk and Incident Manager: Careers in IT service management
Pages: 00128 (Encrypted EPUB)
On Sale: 2014-07-28
SKU-13/ISBN: 9781780172330
Category: Computers : System Administration - General
Category: Business & Economics : Careers - General
Category: Business & Economics : Infrastructure


(ID 275868577)

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