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Problem Manager: Careers in IT service management - Colin Rudd

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Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. This practical book describes the problem manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks.

Author: Rudd, Colin
Publisher: BCS, The Chartered Institute for IT
Illustration: n
Language: ENG
Title: Problem Manager: Careers in IT service management
Pages: 00240 (Encrypted EPUB)
On Sale: 2014-10-08
SKU-13/ISBN: 9781780172378
Category: Computers : System Administration - General
Category: Business & Economics : Careers - General
Category: Business & Economics : Infrastructure


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