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Continual Service Improvement Manager: Careers in IT service management - David Whapples

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The role of a continual service improvement (CSI) manager is to align IT services to changing business needs and to identify areas for improvement. This practical book gives an introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks.

Author: Whapples, David
Publisher: BCS, The Chartered Institute for IT
Illustration: n
Language: ENG
Title: Continual Service Improvement Manager: Careers in IT service management
Pages: 00128 (Encrypted EPUB)
On Sale: 2015-02-16
SKU-13/ISBN: 9781780172248
Category: Computers : General
Category: Business & Economics : Information Management
Category: Computers : System Administration - General


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