Leading the Customer Experience
Instant Download
Price:
31.95
USD
31.95
USD
Tradebit buyer protection fee included.
Pay with Credit Card
Preview
Instant Download from ledsin, digital version
Inspirational Service Leadership.
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisations strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It is clear that managers and leaders throughout an organisation have a key influence on the experience that customers receive.
How leaders behave has a direct impact on their team members motivation to go the extra mile to deliver excellent service for the customer. Sarah Cooks vision for Leading the Customer Experience is to provide practical advice, tools and techniques for managers in how to effectively lead and motivate their team to deliver the best possible customer service.
This book encapsulates her research on the behaviours of leaders who successfully create an environment where employees deliver exceptional service and she brings a pragmatic and business focused approach to the topic. Each chapter contains a variety of case study examples from businesses in UK and Europe, Asia Pacific, US and BRIC countries. These include service organisations in the financial sector, manufacturing, hospitality, transport, healthcare, public and third sectors.
Publisher: Routledge; 1 edition (September 3, 2015)
Language: English
ISBN-10: 1472447697
ISBN-13: 978-1472447692
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisations strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It is clear that managers and leaders throughout an organisation have a key influence on the experience that customers receive.
How leaders behave has a direct impact on their team members motivation to go the extra mile to deliver excellent service for the customer. Sarah Cooks vision for Leading the Customer Experience is to provide practical advice, tools and techniques for managers in how to effectively lead and motivate their team to deliver the best possible customer service.
This book encapsulates her research on the behaviours of leaders who successfully create an environment where employees deliver exceptional service and she brings a pragmatic and business focused approach to the topic. Each chapter contains a variety of case study examples from businesses in UK and Europe, Asia Pacific, US and BRIC countries. These include service organisations in the financial sector, manufacturing, hospitality, transport, healthcare, public and third sectors.
Publisher: Routledge; 1 edition (September 3, 2015)
Language: English
ISBN-10: 1472447697
ISBN-13: 978-1472447692
(ID 280488082)
File Data:
Contact Seller:
ledsin,
US, Member since 04/10/2013
URL:
Embed:
Resell product:
More Files From This User
- Common Sense Construction Law (4th Edition)
- NALA Manual for Paralegals and Legal Assistants (5th Edition
- Lawscape - Property, Environment, Law
- Media and Entertainment Law
- Air-Sea Interaction - Laws and Mechanisms
Related Files
-
20 Articles On Customer Service - With Plr + Mystery Bonus!
-
Customer Service Step By Step On Main Street And The Internet!
-
Customer Loyalty
-
Customer Retention Force With Master Resell Rights
-
Customer Service Course - With Plr + 2 Mystery Bonuses!
-
*just Added* Customer List Fortunes - Master Resale Rights Included!
-
Customer List Fortune- Build The Best Mailing List Ever
-
Customer List Fortunes Build Your Own List
Tradebit Reviews
Tradebit is the worlds largest marketplace for digital files, with over 2.5 million satisfied customers and millions of digital products. Online for over 12 years, Tradebit is the best place to find files like music, video tutorials, repair manuals, and more. If you're curious about how much our users love Tradebit, read reviews from real buyers!





