Installing your own helpdesk doesn't come any quicker, easier or CHEAPER than this.

And if you're just starting out I think you'll agree that ALL the above are important!

In fact let's talk expense for a few seconds...

If you were to buy helpdesk software of the caliber of the software we're recommending, you would almost certainly pay in excess of a few hundred dollars for it.

Then you'd have to struggle through often poor documentation to try to set it up. If you're a non-techy that could be a nightmare!

And depending on the license you might only be able to install it on one or two of your servers.

Here's what is included with the software we recommend:

Create multiple users and multiple departments

Create different levels of user (user, administration etc)

Add attachments to tickets

Various filters (priority, departments, open tickets, awaiting response etc)

Fully searchable ticket database

Create your own FAQ section

Add notes to tickets that are only seen by other helpdesk staff

Assign levels of access for helpdesk staff

Auto-added signatures for all helpdesk staff

Blocks spam - captcha and questions determine whether the customer is a real human or spambot

Customers can rate replies and knowledgebase items

Autoclose tickets after a set duration

Software automatically compensates for different time zones

Outstanding reporting facilities - instantly see how many tickets are waiting for your reply etc