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Helpdesk Metrics: Help Desk Balanced Scorecard Metrics for Excel
Description of vendor: The most important aspect of any business is customer relationships, if you can manage incoming requests, process them in a timely manner, then you will have a constant sales growth. Helpdesk plays a key role in this process. It is important to measure the performance of helpdesk as it is a good way to find out what is going bad in your customer support service. Keeping an eye on key performance metrics and improving your positions will return in a sales growth.
(Software::Business & Finance::Project Management)
Vendor: AKS-Labs (Homepage)
Platform(s): Windows 95/98/ME Windows NT/2000
Relevant tags: helpdesk measure, helpdesk benchmark, help desk metrics, help desk scorecard, help desk performance, help desk measure, help desk benchmark
Tags: project management, project management, project management, helpdesk measure
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