6 eCRM, eLearning, eSales, eService, Webinar PLR Articles ( Bargain Hunter Warehouse )
1. Best practices for eCRM
The Customer Relationship Management is first of all and before anything else, a business strategy technologically supported and not the other war around. It consists on identifying the value of the clients, to keep them, develop them and get new ones. In this perspective, the prospecting of acquiring new clients begins with WEBinar while sales in itself, especially the presentation to prospects, is done in eSales.
2. Best practices for eLearning
Let's say it, training for new employees is usually done "on the go", while their performance takes its time to show. Moreover, 80 of the accumulated knowledge of an enterprise is in the mind of its personnel and this knowledge leaves when the employee does. Consequently, the knowledge management and the sharing of the best practices are the major concerns of the continuing training and the coaching. This is the real challenge of the learning process in which participation is key.
3. Best practices for eMeeting
The technology analysts agree that the eMeeting is the WEBconference application that must experience the strongest growth in the following years. The challenge is clear: hold long distance meetings wherever you are anytime, with colleagues, employees, partners and even with clients and prospects. Use to accelerate the decision making process, improve collaboration or simply to inform and consult, the advantages are there. In fact, it is to obtain a better synergy.
4. Best practices for eSales
The eSales is applicable to several stages of the sales process: in prospecting while in a WEBinar, in the occasion of a presentation, preparing a submission, the review of a proposition , the negociation of a contract and lastily for the coordination of a project and the client's satisfaction follow up. In the last case, we refer to is correct to call eMeeting. It is also a wonderful tool for commercial training for new representatives and partners in eLearning.
5. Best practices for eService
The quality of the service is an essential condition to guarantee the clientele's satisfaction, deserve their loyalty and get references. This concerns the employees along with the partners of the distribution network. The service might be offered directly by an agent from the assistance center (Help Desk) or in free-service accessible 24 hours a day.
6. Best practices for WEBinar
The WEBinar is without any doubt the best known WEBconference application. Is an additional weapon for the marketing arsenal. Its objective is to identify suspects, people whom identify themselves and show an interest. Is left to qualify them to know if they are interesting for your company. The WEBinar is placed in the crossroad between marketing and sales.
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