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Customers are king














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0.1491 MB PDF File

In this e-book youll discover why mantain good relationships with your costumer is so important:


*Good Customer Relationship Why is it Important?

*Understanding Your Customers
How to Calculate Customer Lifetime Value

*How to Keep Your Customers Happy?

*How to Get Your Customers to Say Wow!

*Proven Methods of Customer Retention

*The Art of Customer Follow-up
Loyalty Marketing Program

*Promotional Items to Enhance Customer Relations

*Handling Customer Complaints
How to Deal with Difficult Customers

*Introducing the Seven Deadly Sins of Customer Service:

Detachment
Inhospitality
Rudeness
Attitude
Ignorance
Inaccessibility
Invalidation

*Customer Relationship Management (CRM) Software The Benefits

*Choosing a CRM Program

*Customer Service over the Phone


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