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Business eBooks


The Customer Service Survival Kit: What To Say To Defuse Even The Worst Customer Situations - Richard S. Gallagher

Proven strategies for handling any customer crisis. Author: Gallagher, Richard S. Publisher: Amacom Illustration: n Language: ENG Title: The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations Pages: 00208 (Enc......

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14.95 USD

New Sales. Simplified.: The Essential Handbook For Prospecting And New Business Development - Mike Weinberg

In sales, there's no such thing as forever. You need new customers and new business-all the time. Author: WEINBERG, MIKE Publisher: Amacom Illustration: n Language: ENG Title: New Sales. Simplified.: The Essential Handbook for Prospecting and New......

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12.95 USD

The Winning Factor: Inspire Gold-medal Performance In Your Employees - Peter Jensen

Managers can develop employees like Olympic coaches develop athletes¨all they need is this book. Author: Jensen, Peter Publisher: Amacom Illustration: n Language: ENG Title: The Winning Factor: Inspire Gold-Medal Performance in Your Employees Pag......

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3.99 USD
XSeller keywords: business, coaching, economics

The Million-dollar Financial Services Practice: A Proven System For Becoming A Top Producer - Jr. Mullen, David J.

Build a top-line financial services practice...for today's market. Author: Mullen, David J., Jr. Publisher: Amacom Illustration: n Language: ENG Title: The Million-Dollar Financial Services Practice: A Proven System for Becoming a Top Producer Pa......

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30.00 USD
XSeller keywords: business, careers, david j.

In The Shadow Of The Dragon: The Global Expansion Of Chinese Companies--and How It Will Change Business Forever - , William Dowell

Inexpensive exports were just the beginning¨ChinaĂs companies are now going global. Author: Nie, Winter Author: Dowell, William Publisher: Amacom Illustration: n Language: ENG Title: In the Shadow of the Dragon: The Global Expansion of Chinese Co......

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4.95 USD
XSeller keywords: business, economics, general

The Market-driven Supply Chain: A Revolutionary Model For Sales And Operations Planning In The New On-demand Economy - Robert P. Burrows Iii

Customer-focused strategies that will turn your supply chain into a competitive weapon. Author: Burrows III, Robert P. Publisher: Amacom Illustration: n Language: ENG Title: The Market-Driven Supply Chain: A Revolutionary Model for Sales and Oper......

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39.95 USD
XSeller keywords: business, buying, distribution

The Management Training Tool Kit: 35 Exercises To Prepare Managers For The Challenges They Face Every Day - Alan Clardy

New managers gain practice solving difficult people problems¨and hit the ground running¨with this innovative training guide. Author: Clardy, Alan Publisher: Amacom Illustration: n Language: ENG Title: The Management Training Tool Kit: 35 Exercise......

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34.95 USD
XSeller keywords: alan clardy, business, economics

The Accidental Salesperson: How To Take Control Of Your Sales Career And Earn The Respect And Income You Deserve - Chris Lytle

With more than 50,000 copies sold, this book shows even ˘unintentional÷ sales pros that success is no accident. Author: Lytle, Chris Publisher: Amacom Illustration: n Language: ENG Title: The Accidental Salesperson: How to Take Control of Your Sa......

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12.95 USD
XSeller keywords: business, careers, chris lytle

Powerful Phrases For Effective Customer Service: Over 700 Ready-to-use Phrases And Scripts That Really Get Results - Renée Evenson

Phenomenal customer service can't be put into words. Or can it? Author: EVENSON, REN╔E Publisher: Amacom Illustration: n Language: ENG Title: Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really G......

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4.95 USD

Lead With A Story: A Guide To Crafting Business Narratives That Captivate, Convince, And Inspire - Paul Smith

Forget facts, figures, and PowerPoint slides-well-crafted stories deliver business concepts simply and powerfully. Author: Smith, Paul Publisher: Amacom Illustration: n Language: ENG Title: Lead with a Story: A Guide to Crafting Business Narrativ......

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17.95 USD

The Ama Dictionary Of Business And Management - George Thomas Kurian

From a trusted name in business, a major new dictionary to every key term in the field. Author: Kurian, George Thomas Publisher: Amacom Illustration: n Language: ENG Title: The AMA Dictionary of Business and Management Pages: 00304 (Encrypted EPU......

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4.95 USD

Recruiting, Interviewing, Selecting & Orienting New Employees - Diane Arthur

From recruitment to orientation, this updated and accessible guide covers it all. Author: Arthur, Diane Publisher: Amacom Illustration: n Language: ENG Title: Recruiting, Interviewing, Selecting & Orienting New Employees Pages: 00384 (Encrypted E......

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39.95 USD
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How To Land A Top-paying Federal Job: Your Complete Guide To Opportunities, Internships, Resumes And Cover Letters, Networking, Interviews, Salaries, - , Eleanor Holmes Norton

Beat out the competition for sought-after jobs from the nation's largest employer -- the federal government. Author: Whiteman, Lily Madeleine Author: Norton, Eleanor Holmes Publisher: Amacom Illustration: n Language: ENG Title: How to Land a Top-......

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24.95 USD
XSeller keywords: business, careers, economics

I Got My Dream Job And So Can You: 7 Steps To Creating Your Ideal Career After College - Pete Leibman

How to land the job of your dreams...even right out of college. Author: LEIBMAN, PETE Publisher: Amacom Illustration: n Language: ENG Title: I Got My Dream Job and So Can You: 7 Steps to Creating Your Ideal Career After College Pages: 00256 (Encr......

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6.95 USD
XSeller keywords: business, careers, economics

Real Influence: Persuade Without Pushing And Gain Without Giving In - , John Ullmen

No manipulation, no capitulation-how to bring true influence to everything you do. Author: Goulston, Mark Author: Ullmen, John Publisher: Amacom Illustration: n Language: ENG Title: Real Influence: Persuade Without Pushing and Gain Without Giving......

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9.95 USD

Ama Business Boot Camp: Management And Leadership Fundamentals That Will See You Successfully Through Your Career - Edward T. Reilly

The collective wisdom of The American Management Association-right at your fingertips. Author: Reilly, Edward T. Publisher: Amacom Illustration: n Language: ENG Title: AMA Business Boot Camp: Management and Leadership Fundamentals That Will See Y......

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4.95 USD
XSeller keywords: business, economics, edward t. reilly

The Power Of Reputation: Strengthen The Asset That Will Make Or Break Your Career - Chris Komisarjevsky

Don't overlook the most crucial element to success-your reputation. Author: Komisarjevsky, Chris Publisher: Amacom Illustration: n Language: ENG Title: The Power of Reputation: Strengthen the Asset That Will Make or Break Your Career Pages: 00224......

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15.00 USD

High-tech, High-touch Customer Service: Inspire Timeless Loyalty In The Demanding New World Of Social Commerce - Micah Solomon

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Author: Solomon, Micah Publisher: Amacom Illustration: n Language: ENG Title: High-Tech, High-Touch Customer Service: Inspi......

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12.95 USD
XSeller keywords: business, economics, general

Persuasive Business Proposals: Writing To Win More Customers, Clients, And Contracts - Tom Sant

Now in a third edition-the bestselling guide to writing better proposals and landing more clients. Author: SANT, Tom Publisher: Amacom Illustration: n Language: ENG Title: Persuasive Business Proposals: Writing to Win More Customers, Clients, and......

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19.95 USD

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