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Manuals & Technical eBooks


Implementing Service Quality Based On Iso/iec 20000: A Management Guide - Michael Kunas

ISO/IEC 20000 is an important international standard for IT service providers. This book is crammed with practical advice and recommendations on how to prepare for ISO20000 audit and implementation. It is the ideal companion to ISO20000 courses fr......

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37.00 USD
XSeller keywords: business, economics, general

Ten Steps To Itsm Success: A Practitioner's Guide To Enterprise It Transformation - , Timothy Rogers

This book provides guidance on implementing ITSM Best Practices in an organization based on the authors' real-world experiences. Advice is delivered through a Ten-Step approach, with each step building upon the successes of its predecessors. Ten S......

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44.95 USD
XSeller keywords: computers, timothy rogers, business

The Quantum Age Of It: Why Everything You Know About It Is About To Change - Charles Araujo

Everything you know about IT is about to change ... Whether you are an IT executive, or just beginning your career, this book will offer you the key insights you need to understand what is happening and what is coming. Understanding that future, C......

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48.00 USD
XSeller keywords: charles araujo, general, computers

Running It Like A Business: A Step-by-step Guide To Accenture's Internal It - Robert E. Kress

Running IT like a Business will show you how your IT function can provide much more than products and services and add real value to your business. With clear strategies, helpful diagrams and real-life examples, this book will give you the keys to......

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45.95 USD
XSeller keywords: economics, business, general

Everything You Want To Know About Agile: How To Get Agile Results In A Less-than-agile Organization - Jamie Lynn Cooke

Everything you want to know about Agile thoroughly addresses the issues that IT departments face when they try to implement Agile approaches within the constraints of their traditional organisations. The book offers a range of strategies for align......

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46.00 USD
XSeller keywords: economics, computers, general

Exploding The Myths Surrounding Iso9000: A Practical Implementation Guide - Andy Nichols

In Exploding the Myths Surrounding ISO9000, Andrew W Nichols debunks many of the common misconceptions about the standard, and describes the many advantages it brings. Drawing on more than 25 years of hands-on experience, Andy gives clear, practic......

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37.00 USD
XSeller keywords: computers, economics, business

Resilient Thinking: Protecting Organisations In The 21st Century - Philip Wood

Even the best, smartest and most secure IT systems can fail catastrophically. What would you do if it was yours? The advice in this book can help you create plans, processes and procedures to help you avoid organisation meltdown, manage crises, an......

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37.00 USD
XSeller keywords: general, computers, economics

Governance And Internal Controls For Cutting Edge It - Karen Worstell

This title explains strategies and techniques to guide IT managers as they implement cutting edge solutions for their business needs. Based on practical experience and real-life models, the author covers key principles and processes for the introd......

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46.00 USD
XSeller keywords: karen worstell, economics, business

The Itsm Iron Triangle: Incidents, Changes And Problems - Daniel Mclean

This innovative work of fiction demonstrates how ITILŪ best practice can en-sure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important as......

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46.00 USD
XSeller keywords: economics, business, daniel mclean

No One Of Us Is As Strong As All Of Us: Services, Catalogs And Portfolios - Daniel Mclean

High-performing IT organizations know success is more dependent on transforming behaviors than on the state of their technology. They’ve learned how to change behaviors as effectively as they change technology. Your success depends on master......

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46.00 USD
XSeller keywords: economics, business, general

50 Top It Project Management Challenges - , Premanand Doraiswamy

This book provides a focused and concise summary of 50 challenges facing today's IT project manager. The authors draw on years of practical experience to outline the challenges and give useful tips and advice on how to deal with them. This book co......

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Handmade Weddings: More Than 50 Crafts To Personalize Your Big Day - , Sabrina Moyle

Handcrafted details are at the heart of a beautiful weddingadding charm, meaning, and style.In this delightful book, Eunice and Sabrina Moyle, the founders of Hello!Lucky, join forces with stylist Shana Faust to bring you over 50 gorgeous projects......

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19.99 USD
XSeller keywords: crafts, hobbies, general

World Of Geekcraft: Step-by-step Instructions For 25 Super-cool Craft Projects - Susan Beal

Geek meets craft in this fun collection of 25 kooky projects for geeks of any affiliation, from D&D dice earrings, Star Trek pillows, and Super Mario cross-stitch to Star Wars terrariums, a Morse code quilt, and much more! Organized by difficulty ......

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15.99 USD
XSeller keywords: hobbies, general, crafts

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