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Educational eBooks


Adult Learning Principles 2: Blending Interaction With Measurement - Catherine Mattiske

In the world of training and development, the subject of measuring return on investment (ROI) is discussed frequently. Organizations everywhere are searching for the perfect measurement system to link human resource capability with the business st......

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Adult Learning Principles 1: Engaging The Adult Learner - Catherine Mattiske

The principles of adult learning work on the basis that we all learn differently, and the way we like to receive and interpret information varies from person to person. Instructional designers and trainers who use a combination of adult learning p......

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Internal Performance Consulting - Catherine Mattiske

The training function has evolved in recent years from a focus on training employees that aims to improve individual performance, to a more comprehensive focus that aims to improve individual, team, and total organizational performance.Traditional......

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Understanding Relationship Selling - Catherine Mattiske

In selling there is one simple truth - most of the business you do is based on the relationships that you have with your customers, and your best customers are the ones with whom you have the best relationships. When your customers like you, respe......

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Understanding Customer Motivation - Catherine Mattiske

Customers are interested in products and services that fulfill their needs and wants. If a customer doesn't have a perceived need or want then it is unlikely that they will buy. As an experienced salesperson, you must create need and motivate your......

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Negotiating The Million Dollar Deal - Catherine Mattiske

Wherever parties with different interests and perceptions depend on each other for results, negotiation matters. Most executives know the basics of negotiation, however high stakes and the pressure of negotiating can result in poor outcomes and co......

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29.99 USD

Negotiating For Success - The Next Step - Catherine Mattiske

Negotiation involves two parties who each have something that the other wants, trying to reach a mutual agreement to exchange, through a process of dialogue and bargaining. To negotiate successfully you need a game plan - your ultimate aim and a s......

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Understanding And Managing Diversity - Catherine Mattiske

Anti-discrimination legislation prohibits sexual and racial harassment, and victimization of those who complain. EEO and harassment policies hold all employees and contractors personally responsible for striving for a workplace free from discrimin......

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Listen And Be Listened To: Get Inside The Customer's Mind - Catherine Mattiske

Each of us has a unique view of the world and a personal style based on our values, beliefs, attitudes and behaviors. Our style affects how we perceive information, communicate with others, and act. It also influences the way we listen and how oth......

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4.99 USD

Influencing For Opportunity - Catherine Mattiske

The ability to Influence others is critical in today's competitive business environment. Organizations run on influence. Influence enables you to build the relationships you need to get results inside or outside the formal power structure. In orde......

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The Effective Leader: Skills And Tools For Inspired Leadership - Catherine Mattiske

Principles of Effective Leadership has been designed to provide learning for employees with the express objective of empowering individuals to take more responsibility of their behavior and performance. Increased leadership skills moves individual......

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Successful Project Management - Catherine Mattiske

Project Management is a method and set of techniques based on planning, estimating and controlling work activities to achieve a desired result on time, within budget and according to specification. During a project's life cycle, project management......

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39.99 USD

Persuasive Presentation Skills - Catherine Mattiske

The power and opportunity we are given every time we present is enormous, yet many presenters have no idea of their potential to influence. A dynamic presentation gives you a platform to communicate your message effectively, influence your audienc......

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